About Us

Our Mission

To provide a wide range of effective fire suppression, safety and related services and to ensure that Milton is a safe place to live, work and play!

Our Values

• Service
• Compassion
• Tradition
• Integrity
• Perseverance
• Courage
• Teamwork

• We will treat all our customers with respect, kindness and understanding
• We will act with ABSOLUTE honesty, integrity and fairness
• We trust our colleagues as valued members of our service delivery team and will treat each other with respect, dignity and loyalty
• We will always approach our responsibilities with unparalleled passion, and with a liberal application of compassion

Our Vision

To achieve organizational excellence by:

• Utilizing customer centered service provision strategies
• Developing fire prevention and emergency operations programs that address the needs of our community
• Acquiring, allocating and deploying community appropriate resources
• Investing in staff development to develop appropriate skill sets
• Advancing an organizational culture that embraces safety, diversity, openness and teamwork
• Investing in new and emerging technologies as a means to achieve greater operational efficiency

Risk Management Philosophy

1. We will risk our lives a lot, if necessary, to protect savable lives.
2. We will risk our lives a little, and in a calculated manner, to protect savable property.
3. We will not risk our lives at all to protect lives or property that are already lost.

Everyone Goes Home!